Arctic Shores Website Privacy Policy

Information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Website user statistics
  • IP address
  • Cookie identifiers
  • Whether you are located in the UK

How we use collected information

Most of the personal information we process is provided to us directly by you to contact you to organise a demonstration of our behaviour-based assessment solution and analyse the way you utilise the website.

If you opt into our mailing list, Arctic shores will send you marketing information about general news, product launches and events via email only. You can opt-out at any time by clicking on the ‘unsubscribe’ button at the end of each email.

Disclosure of information

We may share this information with third parties who support our website services.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information is legitimate interest to organise a demonstration and consent for cookies and direct marketing.

Where we store information

Your information is securely stored in United Kingdom, Europe and US data centres. Standard contractual clauses are in place where appropriate to ensure GDPR compliant data transfer controls are in place.

We will retain relevant personal information for at least three years from the date of our last interaction with you and in compliance with our obligations under the EU General Data Protection Regulation or similar legislation around the world, or for longer if we are required to do so according to our regulatory or professional indemnity obligations.

Cookies

Our website uses cookies.

Insofar as those cookies are not strictly necessary for the provision of our website, we will ask you to consent to our use of cookies when you first visit our website.

About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use

CookiePurposeExpiryCategory
_gaUsed to distinguish users2 yearsNon necessary
_gcl_auThis cookie is used by Google Analytics to understand user interaction with the website.2 monthsNon necessary
_gidThe cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number of visitors, the source where they have come from, and the pages visited in an anonymous form.24 hrs
_hjAbsoluteSessionInProgressThis cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.30 minutesNon necessary
_hjFirstSeenThis is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.SessionNon necessary
_hjTLDTestWhen the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.SessionNon necessary
_hjidHotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.1 yearNon necessary
_hjIncludedInPageviewSampleThis cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site’s pageview limit.30 minutesNon necessary
cli_user_preferenceThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.SessionNecessary
Cookielawinfo-checkbox-necessaryThis cookie is set by GDPR Cookie Consent plugin. The purpose of this cookie is to check whether or not the user has given the consent to the usage of cookies under the category ‘Necessary’.1 yearNecessary
Cookielawinfo-checkbox-non-necessaryThis cookie is set by GDPR Cookie Consent plugin. The purpose of this cookie is to check whether or not the user has given their consent to the usage of cookies under the category ‘Non-Necessary’.1 yearNecessary
nabAlternativeNelio A/B Testing: This cookie stores the variant a visitor is supposed to see.3 monthsNon necessary
nabExperiementsWithPageViews3 monthsNon necessary
nabParticipationNelio A/B Testing: Visitors may or may not participate in your tests. This cookie keeps track of that.3 monthsNon necessary
nabSegmentation3 monthsNon necessary/td>
Viewed_cookie_policyThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.1 hourNecessary
_hs_initial_opt_inThis cookie is used by HubSpot to prevent the banner from always displaying when visitors are browsing in strict mode.1 weekNecessary
_hs_opt_outThe cookie is set by HubSpot and is used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again.13 monthsNecessary
_hsscThis cookie is set by HubSpot and is used to keeps track of sessions.30 minutesNon necessary
_hssrcThis cookie is set by HubSpot and is used whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser.SessionNon necessary
_hstcThe cookie is set by HubSpot and is the main cookie for tracking visitors.13 monthsNon necessary
HubspotutkThis cookie is set by HubSpot and is used to keeps track of a visitor’s identity. It is passed to HubSpot on form submission and used when deduplicating contacts.13 monthsNon necessary

We use cookies for the following purposes:

analysis – we use cookies to help us to analyse the use and performance of our website and services. Cookies used for this purpose are: Google Analytics, HubSpot and HotJar; and

cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally. Cookies used for this purpose are: GDPR cookie consent

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

https://support.google.com/chrome/answer/95647 (Chrome);

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

https://help.opera.com/en/latest/security-and-privacy/ (Opera);

https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and

https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Individual Rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@arcticshores.com if you wish to make a request.

Our contact details

Questions, comments and requests regarding this policy are welcomed and should be addressed to:

Arctic Shores Limited

Address; 17 Marble Street, Manchester, M2 3AW

email address: info@arcticshores.com

Telephone number: 0844 848 0424